We are a mental health service that aims to connect you to a team of psychologists through online tele/video consultations. Here, you can view the profiles and areas of expertise of our team of psychologists to find the best fit for your needs. Once you have found a psychologist, you can select to book an appointment based on the date and time that suits you.

We provide a phone concierge service at (03) 7023 2883 to help you connect with a psychologist, including referrals, Mental Health Care Plans, booking inquiries, and Medicare claims. Our service is available Monday to Friday from 9 AM to 5 PM. You can leave a voice message outside these hours.

Our psychologists have experience working with a wide variety of mental health concerns, including depression, anxiety, relationship issues, bullying, grief & loss, stress, self-esteem, phobias, abuse, family violence, adjustment difficulties, trauma-related disorders, post-traumatic stress disorder (PTSD) and autism spectrum disorder.

All our sessions are currently conducted virtually (generally through online video calls). Once you have made a booking with our psychologist, you will receive a confirmation via email and/or SMS. On the day of the appointment, you will receive an SMS with the link to start your virtual health session with your psychologist at the allocated appointment time.

If you have not seen a psychologist before, we understand the process can be potentially daunting.

There are a couple of considerations when booking with a psychologist for the first time, such as specialty or availability. Are you looking for someone who has a specific specialty or experience in a particular issue? Or are you just looking to connect with someone as soon as possible? Either way, our site allows you to search for a psychologist by specialty or availability. Once you've found a psychologist whom you would like to connect with on your preferred date and time, select the 'book now' button. If you are still unsure and have more questions (such as how to get a referral, or how to claim for the Medicare rebate), our team can assist you via phone on (03) 7023 2883.

Please note that if you are in a crisis situation or you are having suicidal thoughts and need to speak to someone immediately, please call 000 or an appropriate resource that can provide immediate help, Lifeline Australia (13 11 14) or Suicide Call back service (1300 659 467)

As part of the appointment booking process, we will require you to provide your credit card details to secure your appointment. 72 hours prior to your appointment, we will process your payment and following your consultation, we will send your receipt via email.

Session price (50 mins): $156.65*
What Medicare pays for: $96.65**
Cost to you after Medicare rebate (if eligible): $60 gap

* You will pay the full session price if you are not eligible for the Medicare rebate.
** If you have a Referral letter & current Mental Health Care Plan from your GP, assuming you have not met the Medicare Safety Net Threshold.
Please see the Terms and Conditions for more details of this offer found here.

All services will be charged in full at the time of service. However, you may be able to reduce your out-of-pocket cost per session through the Medicare rebate, which is paid to an eligible person's account registered with Medicare. To claim the Medicare rebate, you will need a referral letter and your current Mental Health Care Plan from your GP, which has sessions remaining for the calendar year. If you have not done this already and would like us to help, please call us at (03) 7023 2883.

Our team can guide you through the Medicare claims process from beginning to end, including uploading documents.

No, you do not need a referral letter or an MHCP to make a booking with a psychologist. However, if you attend the appointment without a referral, you will incur the full cost because you will not be eligible for a Medicare rebate. If you have private health extras insurance, you may be able to claim some of the cost, depending on your level of cover.

Currently, sessions with our team of psychologists are only conducted through Virtual health (with Online Video Conferencing capabilities).

Our mental health service is only available to those 18 years or older.

Amplar Health is Medibank's health service delivery company. We share Medibank's vision for better health for everyone in Australia. Amplar Health delivers person-centred, high–quality, safe health services and has a long track record of delivering health services in both traditional and virtual care settings. We are committed to delivering high-quality and compassionate care.

The Virtual Psychology Clinic is an Amplar Virtual Health (a business of Medibank Health Solutions Telehealth Pty Limited ABN 40 069 396 792) service provided by Telecare Australia Pty Ltd (ACN 069 396 792)

Telecare is a leading virtual care provider in Australia. Founded on the combined experience of medical doctors and technology professionals, Telecare operates a virtual care clinic and provides software solutions to the healthcare sector.

Amplar Health has partnered with Telecare to provide a high-quality service tailored to your individual needs.

Yes. This service is not just for Medibank private health insurance members. Anyone based in Australia can connect to our team of psychologists.

Please understand that our psychologists have reserved their time for you. If you must cancel your appointment, we respectfully request 48 hours’ notice so we have time to organise another patient who needs this service. Missed appointments, or appointments cancelled without valid medical reason within 48 hours of the appointment will incur a fee equal to the cost of your originally booked consultation.

MyHealth patients and Medibank Members can exclusively access the following:

• If you have a current Mental Health Care Plan, you can receive a no-gap first psychology session.
  • Subsequent psychology sessions on a MHCP will have a gap of $60 payable by the user for a 50-minute session
• If you don't have a Mental Health Care plan, you will get $60 off your first session.
• Subsequent psychology sessions will be charged at a rate of $156.65.