Welcome to the Amplar Health Virtual Psychology Clinic (“VPC”)

If you wish to access the Services, you must agree to these Terms. These Terms contain important information about your rights and responsibilities, and include information which limits our liability to you.

A failure to comply with these Terms may result in us suspending or terminating your access to the Platform and/or the Services.

Amplar Virtual Health is a business of Medibank Health Solutions Telehealth Pty Limited (ABN 40 069 396 792), a member of the Medibank group of companies.

Amplar Virtual Health has engaged Telecare Australia Pty Ltd ("Telecare") to operate the Platform and deliver the Services. If you wish to access the Services, you must agree to the following terms and policies of Telecare Australia:

• Terms and Conditions: Telecare | Terms & Conditions
• Privacy Policy: Telecare | Privacy Policy

Amplar Health virtual Psychology Service is only available to consumers over the age of 18 years.

BOOKING AND PAYMENT TERMS

1. Costs for Service

1. You should be aware that the provision of Services by a Practitioner through the Platform will incur costs payable by you. The standard rates for each consultation with a Practitioner are available on our Website. The amount payable for each Service provided to you will be notified to you at the time of booking. You should consider any applicable costs before booking an appointment with a Practitioner.
2. You may be eligible to receive Medicare benefits for some services if:
   1. you are eligible to claim Medicare benefits;
   2. you have authorised us or Telecare to submit your Medicare claim on your behalf;
   3. you pay the full amount of the session at the time of invoicing; and
   4. you have provided Telecare with a copy of your referral and current mental health care plan before your appointment.
3. Medibank and MyHealth Offer:
   Patients with a Mental Health Care Plan (MHCP) who are Medibank members or who have been referred by MyHealth can receive a no-gap first psychology session with the Virtual Psychology Clinic (VPC). Subsequent psychology sessions claimed on a MHCP are invoiced at a rate of $156.65 with Medicare rebate of $96.65 and patient "out of pocket" gap of $60 for a 50-minute session.
4. Medibank members and MyHealth referred patients without a MHCP can still use the service and will be eligible to receive $60 off their first 50 minute session with the VPC. Subsequent psychology sessions without a MHCP will incur a $156.65 fee for a 50-minute session.
5. This offer is for a limited time only.
   For MyHealth and Medibank members entitled to the $60 'discount', only one (1) redemption can take place per person for the first consultation only. If first consultation is cancelled then the offer is void, as set out in Item 4 Cancellation Fees. This offer is available until June 30, 2025.

2. Payment Details

You agree to pay the Psychologist Consultation fee/s as provided to you during on the Website during the booking process. You will contact Telecare to clarify fees and payment options if required, and at least 48 hours before a scheduled appointment/s. You understand that Telecare will collect and store your card details via Eway, an Australian-based secure payment pathway.

You can request to update or remove your payment details at any time in writing by emailing: amplarhealthpsychology@telecare.com.au

You agree that you will ensure that sufficient funds are available to pay the full fee, and consent to the Platform using your collected card details to pay any consults you book and attend.

Your payment will be processed 72 hours prior to your appointment.

You may be subject to a late payment administration fee if a payment is declined.

Surcharge:
Credit card surcharge applies (1.5% + 20c per transaction)
Please contact us for bank transfer details if you prefer to pay by direct debit. Electronic funds transfers must be received into Telecare's account no later than 72 hours prior to your appointment

4. Cancellation Fees

Please understand that once you have scheduled an appointment our psychologists have reserved their time for you. If you must cancel your appointment, we respectfully request that you provide at least 48 hours' notice so we have time to organise another patient who needs the Service. Missed appointments, or appointments cancelled without a valid medical reason within 48 hours of the appointment will incur a fee equal to the consultation fee.

1. If first session cancelled, any applicable $60 'discount' as a MyHealth or Medibank member, will be forfeited and cannot be redeemed against any future consults.
2. You authorise Amplar Virtual Health or its agent to charge any applicable Cancellation Fee against Your Card.

5. Payments

1. We will only arrange for funds to be debited against Your Card as authorised in these Terms.
2. 72 hours prior to your booked appointment Your Card will be debited for the Services. You authorise Amplar Virtual Health or Telecare to charge the cost of any Service against Your Card.
3. For MyHealth and Medibank members entitled to the $60 'discount', this will be applicable on the first session only. This discount will be applied to the first invoice and will be automatically deducted. You will not be paid or receive $60.
4. For successful payments, Amplar Virtual Health or its agent will send you an invoice and receipt confirming payment to the email address you have provided.
5. If payment is unsuccessful, Amplar Virtual Health or its agent will continue to try to process payment against Your Card on three further occasions. Amplar Virtual Health will contact you if payment is still unsuccessful to confirm new payment details.
6. If you can claim Medicare benefits for your appointment, Amplar Virtual Health or its agent will submit your claim to Medicare on your behalf following successful payment. Where you have provided your bank account details to Medicare, Medicare will usually pay your benefit within 7 days of receipt of claim. You authorise Amplar Virtual Health or its agrent to submit such claims.
7. If you are eligible to claim private health insurance benefits for your appointment, you are responsible for submitting the paid invoice to your insurer to claim any eligible benefits.
8. You are solely responsible for maintaining the accuracy of your Medicare details and/or private health insurance details, including any bank accounts to receive rebates and up to date details for any mental health care plans. Amplar Virtual Health disclaims any and all liability for claims or payments which cannot be processed due to incorrect information provided by you.
9. If you believe you have been incorrectly charged for a Service, or you have any other concern or complaint relating to the Services, please contact us at (03) 7023 2883 or amplarhealthpsychology@telecare.com.au We will seek to respond to your concern or complaint within 10 days of receipt, and will endeavour to resolve such concern or complaint with you.

6. Payment Authorisation

By proceeding to book, you agree to Amplar Virtual Health, its agents and contractors: (i) running an authorisation check to confirm the validity of Your Card and availability of funds to pay for your appointment (ii) billing the card for the entire fee applicable to the service following the completion of the service and (iii) deducting a Cancellation Fee, if any.

ABOUT OUR PRACTITIONERS AND SERVICE

7. Platform, systems and information are maintained by a third party, Telecare.

The Services are provided to you by Telecare through the use of the Telecare's Platform, online booking, and video conference systems. Telecare is solely responsible for the operation of the Platform, and, to the greatest extent permitted by law, Amplar Virtual Health makes no warranties or representations with respect to operations of the Platform. We do not guarantee the security or confidentiality of information available through the Platform nor the security of the Platform. You can review Telecare's Terms and Conditions and their Privacy Policy here.

8. Accessing the Online Video Conference Systems

1. To access the Services you must use the online video conferencing system hosted by Telecare. Prior to your appointment, you will be sent a text message with a link to the videoconference with your treating Practitioner. If for any reason you cannot access the videoconference, the psychologist will deliver your consultation by phone.
2. By accessing the link for the videoconference, you represent and warrant that you are the individual identified for the appointment. Telecare/the Practitioner is entitled to assume (and we will assume) that you are the user whenever your details are used to access the Services.
3. By providing your mobile number you are agreeing to be contacted by or on behalf of Telecare, Amplar Virtual Health or a Practitioner at the mobile number you have provided, including calls and text messages, to receive informational, product or Service communications relating to the Services, including the text messages described in this clause eight.
4. You are responsible for keeping your mobile phone details listed with Amplar Virtual Health up to date. If you do not provide up to date mobile phone details you may not be able to access the Services.

LIABILITY AND DISCLAIMERS

11. Disclaimer of warranties

1. Access to the Services and other content through the Platform may not be suitable for residents outside of Australia. Amplar Virtual Health makes no claims that the Services are appropriate, legal or may be accessible outside Australia.
2. Amplar Virtual Health does not represent or warrant that any files displayed or obtained from or through this Website, or any other website linked to it, including the Platform, are free from computer viruses or other defects. Any such files are provided, and may only be accessed or used, on the basis that the user assumes all responsibility for any loss, damage or consequence resulting directly or indirectly from the use of those files.
3. The Website and Platform may include links to third party websites and services. We do not warrant the accuracy of any hypertext links provided on the Website or Platform, nor the suitability or accuracy of any content located at those links.
4. We do not guarantee the delivery of communications over the internet as such communications rely on third party service providers.
5. The exchange of information electronically is vulnerable to interception by third parties and we do not guarantee the security of the Website or Platform or that it will be free from any virus or other potentially harmful programs.
6. We will not be liable in the event that the Website or Platform or the full functionality of the Website or Platform is unavailable to you for any reason where you are unable to access the Services, including due to network or hardware downtime attributable to malfunctions, upgrades, preventative or remedial maintenance activities or interruption in telecommunications supply.

12. Limitation of Liability of Amplar Virtual Health

1. Except where Amplar Virtual Health fails to meet a consumer guarantee under the Australian Consumer Law and notwithstanding any other provision of these Terms, Amplar Virtual Health will not be liable to you for any damage, loss or expense to the extent it results from or caused by:
1. any act of Amplar Virtual Health or its representatives which was carried out in good faith;
2. any act or omission of any third party;
3. any inaccurate or incorrect third party information or materials;
4. any inaccurate or incorrect information provided by you;
5. any event or circumstance beyond our reasonable control; or
6. any breach of these Terms, negligence, default, fraud or dishonesty by you.
2. To the greatest extent permitted by law, Amplar Virtual Health will not be liable to you for any direct or indirect lost profit, loss of opportunity, incidental, consequential or special damages, howsoever the loss is caused and regardless of whether it was foreseeable or not.
3. Nothing in these terms are intended to limit or exclude any non-excludable warranty or condition contained in the Australian Consumer Law.

GENERAL

13. Privacy

All personal information related to the Services is collected and held by Telecare and is not shared with Amplar Virtual Health. The collection of personal information in connection with the Services is subject to Telecare's privacy collection notice and privacy policy. However, Telecare may share personal information with Amplar Virtual Health in the limited circumstances of reporting incidents and complaints or otherwise where necessary for Amplar Virtual Health to comply with its legal obligations or administer the service. This reporting may include details about you and health services provided to you. You hereby consent to the collection of this information by Amplar Virtual Health and acknowledge that such information is handled securely in accordance with Amplar Virtual Health's privacy policy available at www.amplarhealth.com.au/privacy.

14. Proper Use of the Website, Platform and Services

You agree to use the Services, Website and Platform in good faith in accordance with these Terms and applicable laws.

When using the Website or the Platform to access the Services, you must not engage or attempt to engage in any activities that:

1. disrupt, impair, alter or otherwise interfere with the functions, features, Services, Website or Platform
2. violate any applicable local, state, federal or international law, principles of law or equity established by decisions of courts and statutes, regulations or by-laws of the Commonwealth of Australia, or any State or Territory of the Commonwealth of Australia or a government agency;
3. introduce or allow the introduction, transmission, distribution or uploading of any, virus or other potentially harmful programs, materials, information or malicious code into the Website, Platform or any related network;
4. remove any Amplar Virtual Health or Medibank copyright, trademark or other proprietary rights notices contained in the Website or Platform;
5. harvest or collect information about the Services or users; or
6. result in the placement, posting, uploading of, linking to, sending, storing or otherwise communicating or distributing in any way content that is (or is likely to be considered) inappropriate, defamatory, abusive, profane, infringing, obscene, indecent, or unlawful material or information.

15. Intellectual Property

All intellectual property rights (including copyright, trademarks and patents) in the Website and Content and all components of them are owned or licensed by us unless otherwise indicated. You must not copy, modify or transmit any part of the Website or any content contained on the Website except as permitted in these Terms.

The Website and its content contain trademarks, logos, service names and trade names of Amplar Virtual Health or third parties that may be registered or otherwise protected by law. You are not permitted to use any trademarks, logos, service names or trade names appearing on the Website.

16. Disputes

If you believe you have been incorrectly charged for a Service, or you have any other concern or complaint relating to the Services, please contact us at (03) 7023 2883 or amplarhealthpsychology@telecare.com.au We will seek to respond to your concern or complaint within 10 days of receipt, and will endeavour to resolve such concern or complaint with you.

18. Updates

1. We may change and improve the Website, Platform and Amplar Health Virtual Psychology Clinic offerings. We may adapt, add or remove functionalities or features, and we may suspend or stop a service offered through the Website, Platform, or the program itself, altogether.
2. We may, from time to time, review and update these Terms, including to take account of new laws, regulations, products or technology. Your use of the Services, Platform and Website will be governed by the most recent Terms posted on the Website. By continuing to use the Services, you agree to be bound by the most recent Terms. It is your responsibility to check the Website regularly for updated versions of the Terms.

19. Interpretation

1. We may, from time to time, change and improve the website.
2. These Terms are governed by and construed in accordance with the laws of Victoria. The parties to this Agreement submit to the non-exclusive jurisdiction of the Courts of Victoria.
3. Headings in this Agreement are intended for convenience of reference only. Forms of words will be construed to include singular or plural, and any gender, masculine, feminine, or neutral, as the context requires, and "including" means "including but not limited to". Reference to a person includes an individual, corporation, trust or statutory body. These Terms are not to be construed to the disadvantage of a party because that party was responsible for their preparation.
4. Nothing in these Terms will be construed as creating a relationship of partnership, of principal and agent or of trustee and beneficiary between you and Amplar Virtual Health.

20. Definitions used in the Terms