Welcome to the Amplar Health Virtual Psychology Clinic (“VPC”)

If you wish to access the Services, you must agree to these Terms where indicated below. These Terms contain important information about your rights and responsibilities, and include information which limits our liability to you.

A failure to comply with these Terms may result in us suspending or terminating your access the Platform and/or the Services. Amplar Virtual Health is a business of Medibank Health Solutions Telehealth Pty Limited (ABN 40 069 396 792), a member of the Medibank group of companies.

BOOKING AND PAYMENT TERMS

1. Costs for Service

1. You should be aware that the provision of Services by a Practitioner through the Platform will incur costs payable by you. The standard rates for each Practitioner are available on our Website. The amount payable for each Service provided to you will be notified to you at the time of invoicing. You should consider any applicable costs before booking an appointment with a Practitioner.
2. You may be eligible to receive Medicare benefits for some services if:
   1. you are eligible to claim Medicare benefits;
   2. you have authorised us to submit your Medicare claim on your behalf;
   3. you pay the full amount of the session at the time of invoicing; and
   4. you have provided us with a copy of your referral and current mental health care plan before your appointment.
3. Medibank and MyHealth Offer:
   Medibank members and MyHealth referred patients with a Mental Health Care Plan (MHCP) can receive a no-gap first psychology session with the VPC. Subsequent psychology sessions on a MHCP are invoiced at a rate of $156.65 with Medicare rebate of $96.65 and patient “out of pocket” gap of $60 for a 50-minute session.
4. Medibank members and MyHealth referred patients without a MHCP can still use the service and will be eligible to receive $60 off their first 50 minute session with the VPC. Subsequent psychology sessions without a MHCP will incur a $156.65 fee for a 50-minute session.
5. This offer is for a limited time only.
   For MyHealth and Medibank members entitled to the $60 ‘discount’, only one (1) redemption can take place per person for the first consultation only. If first consultation is cancelled then the offer is void, as set out in Item 4 Cancellation Fees. This offer is available until June 30, 2025.
6. Amplar Health Psychology VPC Service is only available to consumers over the age of 18 years.

2. Payment Details

1. Payment details are required at the time of booking an appointment on the Platform. Payments for Services are made online by credit or debit card (“Your Card”).
2. It is your responsibility to keep your payment details with Amplar Virtual Health up to date and current. If you need to update your payment details, please contact us at 1300 919 658 or concierge@medinet.com.au.

3. Pre-Authorisations

1. By booking an appointment for a Service you authorise Amplar Virtual Health or its agents to run a pre-authorisation check to confirm the validity of Your Card and availability of funds to pay for your appointment.The pre-authorisation amount will be no greater than the standard rate for your appointment as available on the Website.
2. The pre-authorisation check does not result in any charge against Your Card. If Your Card does not pass the authorisation check, you may be contacted by Medinet or us to confirm your payment details. If no authorised payment details have been provided, you may not be able to proceed with your booking.
3. Bulk-billed customers’ cards are pre-authorised but not charged, provided that your bulk bill eligibility is established.

4. Cancellation Fees

1. You must provide at least 24 hours' notice if you wish to cancel or reschedule an appointment with a Practitioner.
2. If you provide less than 24 hours' notice to cancel or reschedule your appointment, you will be charged a cancellation fee of $90 in recognition of the reasonable losses incurred by Amplar Virtual Health arising from the late notice (Cancellation Fee).
3. If first session cancelled, any applicable $60 ‘discount’ as a MyHealth or Medibank member, will be forfeited and unable to be redeemed against any future consults.
4. You hereby authorise Amplar Virtual Health or its agent to charge any applicable Cancellation Fee against Your Card.

5. Payments

1. We will only arrange for funds to be debited against Your Card as authorised in these Terms.
2. Following completion of your appointment with a Practitioner, the Practitioner will instruct Amplar Virtual Health's billing agent to charge you for the Services received. You hereby authorise Amplar Virtual Health or its agent to charge the cost of any Service against Your Card.
3. For MyHealth and Medibank members entitled to the $60 ‘discount’, this will be applicable on the first session only. This discount will be applied to the first invoice and will be automatically deducted. You will not be paid or receive $60
4. For successful payments, Amplar Virtual Health or its agent will send you an invoice confirming payment to the email address you have provided.
5. If payment is unsuccessful, Amplar Virtual Health or its agent will continue to try to process payment against Your Card on 3 further occasions. If payment is still unsuccessful, Amplar Virtual Health will contact you to confirm new payment details.
6. If you are eligible to claim Medicare benefits for your appointment, Amplar Virtual Health or its agent will submit your claim to Medicare following successful payment. When we submit a Medicare claim on your behalf, where you have provided Medicare your bank account details Medicare will usually pay your benefit within 7 days. You hereby authorise us to submit such claims.
7. If you are eligible to claim private health insurance benefits for your appointment, you are responsible for submitting the paid invoice to your insurer to claim any eligible benefits.
8. You are solely responsible for maintaining the accuracy of your Medicare details and/or private health insurance details, including any bank accounts to receive payments and up to date details for any mental health care plans. Amplar Virtual Health disclaims any and all liability for claims or payments which cannot be processed due to incorrect information provided by you.

6. Payment Authorisation

By proceeding to book, you agree to Amplar Virtual Health, its agents and contractors: (i) running an authorisation check to confirm the validity of Your Card and availability of funds to pay for your appointment (ii) billing the card for the entire fee applicable to the service following the completion of the service and (iii) deducting a Cancellation Fee, if any.

ABOUT OUR PRACTITIONERS AND SERVICE

7. Platform and systems maintained by third party

The Services are provided to you through use of the Platform and online booking and videoconference systems which are maintained by a third party, Medinet. Medinet is solely responsible for the operation of the Platform, and, to the greatest extent permitted by law, Amplar Virtual Health makes no warranties or representations with respect to operations of the Platform. We do not guarantee the security or confidentiality of information available through the Platform nor the security of the Platform.

8. Accessing the Online Video Conference Systems

1. To access the Services you must use the online video conferencing system hosted by Medinet. Prior to your appointment, Medinet will send you a text message with a link to the videoconference with your treating Practitioner.
2. By accessing the link for the videoconference, you represent and warrant that you are the individual identified for the appointment. We are entitled to assume (and we will assume) that you are the user whenever your details are used to access the Services.
3. By providing your mobile number you are agreeing to be contacted by or on behalf of Medinet, Amplar Virtual Health or a Practitioner at the mobile number you have provided, including calls and text messages, to receive informational, product or Service communications relating to the Services, including the text messages described in this clause 9 above.
4. You are responsible for keeping your mobile phone details listed with Amplar Virtual Health up to date. If you do not provide up to date mobile phone details you may not be able to access the Services.

9. Practitioner availability and program

1. Practitioners are independent contractors engaged by Amplar Virtual Health, and who provide mental health services to you. All Practitioners maintain independence and medical sovereignty over any clinical decision making.
2. From time to time, the Practitioners and sessions available through the Platform may change, including that your preferred Practitioner may not be available through the Platform. In that circumstance, if you wish to continue receiving care through the Platform, our concierge will work with you and your GP to help you select an alternative suitable Practitioner.
3. It is possible that the Practitioners available through the Platform at any given time may not be suitable for your needs. In that circumstance, Amplar Virtual Health will seek to facilitate that the assessing Practitioner and/or your GP help you select a suitable practitioner.
4. In the circumstances described in paragraphs (2 and 3) above, assistance with any required updates to referrals will be provided.

10. APS Charter

1. All Psychology Practitioners agree to comply with the APS Charter when providing services to you. A copy of this charter is available here
2. All Accredited Mental Health Social Workers agree to comply with the Australian Association of Social Workers Code of Ethics when providing services to you. A copy of this code is available here
3. All Accredited Mental Health Counsellors agree to comply with the following, as applicable:
   1. Psychotherapy and Counselling Federation of Australia (PACFA) Code of Ethics; or
   2. Australian Counselling Association (ACA) Code of Ethics and Practice.

LIABILITY AND DISCLAIMERS

11. Disclaimer of warranties

1. Access to the Services and other content through the Platform may not be suitable for residents outside of Australia. Amplar Virtual Health makes no claims that the Services are appropriate, legal or may be accessible outside Australia.
2. Amplar Virtual Health does not represent or warrant that any files displayed or obtained from or through this Website, or and other website linked to it, are free from computer viruses or other defects. Any such files are provided, and may only be accessed or used, on the basis that the user assumes all responsibility for any loss, damage or consequence resulting directly or indirectly from the use of those files.
3. The Website may include links to third party websites and services. We do not warrant the accuracy of any hypertext links provided on the Website, nor the suitability or accuracy of any content located at those links.
4. We do not guarantee the delivery of communications over the internet as such communications rely on third party service providers.
5. The exchange of information electronically is vulnerable to interception by third parties and we do not guarantee the security of the Website or that it will be free from any virus or other potentially harmful programs.
6. We will not be liable in the event that the Website or Platform or the full functionality of the Website or Platform is unavailable to you for any reason where you are unable to access the Services, including due to network or hardware downtime attributable to malfunctions, upgrades, preventative or remedial maintenance activities or interruption in telecommunications supply.

12. Limitation of Liability of Amplar Virtual Health

1. Except where Amplar Virtual Health fails to meet a consumer guarantee under the Australian Consumer Law and notwithstanding any other provision of these Terms, Amplar Virtual Health will not be liable to you for any damage, loss or expense to the extent it results from or caused by:
1. any act of Amplar Virtual Health or its representatives which was carried out in good faith;
2. any act or omission of any third party;
3. any inaccurate or incorrect third party information or materials;
4. any inaccurate or incorrect information provided by you;
5. any event or circumstance beyond our reasonable control; or
6. any breach of these Terms, negligence, default, fraud or dishonesty by you.
2. To the greatest extent permitted by law, Amplar Virtual Health will not be liable to you for any direct or indirect lost profit, loss of opportunity, incidental, consequential or special damages, howsoever the loss is caused and regardless of whether it was foreseeable or not.
3. Nothing in these terms are intended to limit or exclude any non-excludable warranty or condition contained in the Australian Consumer Law.

GENERAL

13. Privacy

By using the Website and Services, you consent to the collection, use and disclosure of your personal information in accordance with our privacy collection statement available here.

14. Proper Use of the Website, Platform and Services

You agree to use the Services and Website in good faith in accordance with these Terms and applicable laws.

When using the Website or the Platform to access the Services, you must not engage or attempt to engage in any activities that:

1. disrupt, impair, alter or otherwise interfere with the functions, features, Services, Website or Platform
2. violate any applicable local, state, federal or international law, principles of law or equity established by decisions of courts and statutes, regulations or by-laws of the Commonwealth of Australia, or any State or Territory of the Commonwealth of Australia or a government agency;
3. introduce or allow the introduction, transmission, distribution or uploading of any, virus or other potentially harmful programs, materials, information or malicious code into the Website, Platform or any related network;
4. remove any Amplar Virtual Health or Medibank copyright, trademark or other proprietary rights notices contained in the Website or Platform;
5. harvest or collect information about the Services or users; or
6. result in the placement, posting, uploading of, linking to, sending, storing or otherwise communicating or distributing in any way content that is (or is likely to be considered) inappropriate, defamatory, abusive, profane, infringing, obscene, indecent, or unlawful material or information.

15. Intellectual Property

All intellectual property rights (including copyright, trademarks and patents) in the Website and Content and all components of them are owned or licensed by us unless otherwise indicated. You must not copy, modify or transmit any part of the Website or any content contained on the Website except as permitted in these Terms.

The Website and its content contain trademarks, logos, service names and trade names of Amplar Virtual Health or third parties that may be registered or otherwise protected by law. You are not permitted to use any trademarks, logos, service names or trade names appearing on the Website.

16. Disputes

If you believe you have been incorrectly charged for a Service, or you have any other concern or complaint relating to the Services, please contact us at 1300 919 658 or concierge@medinet.com.au. We will seek to respond to your concern or complaint within 10 days of receipt, and will endeavour to resolve such concern or complaint with you.

17. Payments to third parties

From time to time, we may make payments to service providers who assist with the operations of the Amplar Health Virtual Psychology Clinic. This includes Myhealth Services Pty Ltd ACN 620 199 082 who provide administration services to Amplar Virtual Health to assist with bookings, for which Amplar Virtual Health pays a service fee on a per patient basis.

18. Updates

1. We may change and improve the Website and Amplar Health Virtual Psychology Clinic offerings. We may adapt, add or remove functionalities or features, and we may suspend or stop a service offered through the Website, or the program itself, altogether.
2. We may, from time to time, review and update these Terms, including to take account of new laws, regulations, products or technology. Your use of the Services and Website will be governed by the most recent Terms posted on the Website. By continuing to use the Services, you agree to be bound by the most recent Terms. It is your responsibility to check the Website regularly for updated versions of the Terms.

19. Interpretation

1. We may, from time to time, change and improve the website.
2. These Terms are governed by and construed in accordance with the laws of Victoria. The parties to this Agreement submit to the non-exclusive jurisdiction of the Courts of Victoria.
3. Headings in this Agreement are intended for convenience of reference only. Forms of words will be construed to include singular or plural, and any gender, masculine, feminine, or neutral, as the context requires, and "including" means "including but not limited to". Reference to a person includes an individual, corporation, trust or statutory body. These Terms are not to be construed to the disadvantage of a party because that party was responsible for their preparation.
4. Nothing in these Terms will be construed as creating a relationship of partnership, of principal and agent or of trustee and beneficiary between you and Amplar Virtual Health.

20. Definitions used in the Terms